Herberger's in La Crosse, WI Open now

Reviews about Herberger's

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  August 11, 2020, by Generalissimo Reply
  Fine Jewelry Department: worst customer service experience ever. Receipt says that a return item from the fine jewelry must have 1) the item(s), 2) the tag, and 3) the receipt. Before the customer rep saw the entire item, she already says “no” three times, she didn’t even explain that the tag (item identification) must be attach to the item and can’t be detached. When I asked for her supervisor and a guy came, I overheard she told the guy “the people over there” and she didn’t even address me or my mother as “our/the customer(s)”. Thankfully, the wording of the receipt was on my side and her supervisor/manager can't do anything, but follow what their return policy on the receipt says. Lastly, that tag doesn’t cost $1 million to print and one must wear to the gathering to see if the item fit or not, can’t just wear for a moment and find that it’s good to go. I won’t shop there after this experience.